Your Privacy Choices

What you can ask for

Know what we hold

Ask and we will send you everything we have associated with you — enquiry details, consent records, correspondence — in a readable format, within 30 days. That includes the technical detail recorded when you submitted the form: your IP address, the page you submitted from, the first page of our site you landed on, and your approximate location.

Correct it

Tell us what is wrong and we will fix it.

Delete it

We will delete your personal information, including your enquiry and everything recorded about how you found us. Two honest caveats. Where we have a legal obligation to retain records — tax and accounting rules for client invoices, for example — we keep only what the law requires and delete the rest. And we retain consent records, because their whole purpose is to demonstrate what was agreed if it is ever disputed; deleting the proof that you opted out would leave you worse off. We will tell you specifically what was kept and why.

Stop contacting you

• Email: reply asking us to stop, or use any unsubscribe link.
• Text messages: reply STOP to any message. This is processed immediately and automatically.
• Phone calls: tell us on the call, or email. We record it the same day.

Withdrawing consent to marketing does not stop us replying to a direct question you have asked us.

Opt out of sale or sharing

There is nothing to opt out of. We do not sell personal information and we do not share it for cross-context behavioural advertising, as those terms are defined under the CCPA/CPRA. We have not done so in the preceding 12 months and have no plans to. This section exists because the law requires the disclosure, not because there is a decision for you to make.

Portability

Ask and we will send your data in a structured, machine-readable format.

How to make a request

Email [email protected] with:

• What you want us to do
• The email address or phone number you used when you contacted us
• Your name

email us at [email protected].

You do not need to use particular wording or fill in a form. A sentence in an email is enough.

What happens next

1. Within 10 days — we confirm we received the request.
2. Verification — we may ask you to confirm one detail we already hold, to be sure we are not handing your data to someone else. We will not demand ID documents for a simple deletion request.
3. Within 30 days — we complete it and tell you exactly what we did.

Complex requests may take longer. If so we will tell you before the 30 days are up, with a reason and a new date. There is no charge, and there never will be for a reasonable request.

Someone acting on your behalf

An authorised agent may make a request for you. We will need written authorisation from you and will verify it directly with you before acting.

No penalty for asking

We will not deny you service, charge you differently, or provide a worse standard of service because you exercised a privacy right. That is required by law and it is also just how we would prefer to operate.

Global Privacy Control

If your browser sends a Global Privacy Control signal, we honour it automatically. You do not need to contact us, and we will not show you a consent banner asking a question you have already answered.

If you are unhappy with our response

Tell us first — email [email protected] and we will look at it again. If you are in the EU or UK, you also have the right to complain to your national data protection authority. California residents may contact the California Privacy Protection Agency or the Attorney General.

For the full detail of what we collect and why, see our Privacy Policy.

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Questions about this document? Email [email protected] or write to us at the address in the footer.